FIRST IMPRESSIONS: Welcome to Arkansas Guest Service Training
Did you know the Arkansas Tourism Industry hosted 23
million visitors last year? And that these visitors contributed more than
$5.7 billion to the Arkansas economy?
is widely known for our friendly, helpful people, but that can change
quickly. The actions of you, your staff, and other businesses in your
community can make or break Arkansas tourism. You can help keep
Arkansas's tourism industry healthy by becoming involved in the Arkansas
Hospitality Clinic and learning guest service skills.
OBJECTIVES OF THE GUEST SERVICE TRAINING PROGRAM:
- To train and motivate Arkansas's work force to deliver superior customer service in tourism.
- To educate both the employer and the employee on good guest service skills and what can be accomplished through good customer service.
- To help instill community and self-pride in Arkansas's work force.
employees and managers can become part of a statewide guest service training program. We can help you provide them with the guest service skills
concepts needed to deliver superior customer service. For more information, contact Kristine.Puckett@arkansas.gov